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Associate Director, Public Programs


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Job Summary:
The Associate Director in the Visitor Experience Department is responsible for the leadership, program management, and administration of public programs and is part of a team that manages Visitor Experience as a whole. Working under the general direction of the Director of Visitor Experience, the Associate Director is primarily responsible for the overall management of public programs. It is expected that the Associate Director will work in collaboration across departments and with the other Park managers to perform their primary tasks.

Job Description:

Reports to: Director of Visitor Experience

Department: Visitor Experience

Status: Exempt

Position #:

 

Built between the years 1858 and 1873, Central Park is almost entirely man-made and considered to be a single work of art. Composed of natural elements – turf, woodlands, and water bodies, along with architectural elements, this 843-acre National Historic Landmark receives 42 million visits from over 9 million unique visitor each year. Founded in 1980, the mission of the Central Park Conservancy is to restore, manage and enhance Central Park in partnership with the public.

The Position

The Associate Director in the Visitor Experience Department is responsible for the leadership, program management, and administration of public programs and is part of a team that manages Visitor Experience as a whole.

Working under the general direction of the Director of Visitor Experience, the Associate Director is primarily responsible for the overall management of public programs.  It is expected that the Associate Director will work in collaboration across departments and with the other Park managers to perform their primary tasks.

 

Essential Duties

Supervisory Responsibilities

  • Hire, supervise and perform annual performance reviews of all employees and ensure supervision and performance measurements are aligned with CPC standards; oversee team of seasonal intern(s) and regular volunteers
  • Lead, coach, and develop employees and volunteers using established performance management techniques to ensure engagement and productivity
  • Delegate and holds subordinates responsible for satisfactory performance of assignments
  • Plan, direct, and coordinate through subordinate-level managers, department’s work plan; meets with management and staff to identify and resolve problems
  • Working with the Director of Visitor Experience, implement training programs for program facilitation, safety, and work techniques that are current with professional standards and administered at appropriate intervals; keeps current on safety rules, procedures, and industry trends; review on an annual basis

 

Collaboration

  • Coordinates with outside organizations, developing strategic partnerships, and work with NYC Parks (or other City Agencies) as necessary
  • Collaborate with other managers in other departments to achieve set work plan goals
  • Collaborate across the organization to develop core interpretive content for dissemination in a variety of forms, increasing accessibility to and understanding of the Park’s assets
  • Coordinate and communicate with other departments at CPC and disseminate pertinent information to employees
  • Keeps Director of Visitor Experience informed of all matters related to public programs and the Park as a whole; ensure any issues are addressed appropriately and timely

Program Management

  • Participate in the strategic planning and growth of interpretation and programs that directly support the goals and mission of the Conservancy and enhances the overall visitor experience in the Park
  • Create programming agenda and coordinate priorities and work load with other department Associate Directors to ensure all Visitor Experience work is achieved throughout the Park
  • Working with Director of Visitor Experience and other Managers, develop an annual budget and monitor expenses throughout the fiscal year; plan for large expenditure purchases if necessary
  • Establish programmatic performance indicators and continually monitor and assess work against established indicators and work processes
  • Develop and document all procedures relevant to program operations
  • Ensure compliance of organizational standards of methods and practices, safety and other established requirements, including the proper handling of cash
  • Use computer-based management systems for budget control, scheduling, timekeeping, and reporting.

 

Related Work

  • Oversee public program and tour activities, along with their associated interpretive resources, throughout the Park
  • As appropriate, shape and present lectures, tours, and other programming or collaborate with other staff to do so
  • Make all purchase requests and provide supporting documentation justifying requests as necessary
  • Ensure proper tracking of statistics and use of systems
  • Establish inventory control system and ensure proper care of all programming supplies, ensuring all upkeep schedules are strictly adhered
  • Prepare reports and proposals to supervisors and funders as requested/required
  • Perform related work as assigned

 

Minimum Requirements

  1. Bachelor’s Degree from accredited college in a related field; 10 years of increasingly responsible experience in the field of interpretation, public programming, community engagement, or work of a similar nature including a minimum of 8 years in the management and supervision of others; or
  2. Education and/or experience equivalent to “1” above. However all candidates must possess the 8 years of management and supervision of others
  3. Valid Drivers’ License that must be maintained for duration of employment
  4. Possess a fundamental understanding and knowledge of Visitor Experience management using modern practices; experience in high-visitation settings is desirable.

 

Abilities Required

  1. Ability to provide both oral and written communication that is easily understood and direct in its content
  2. Ability to engage in critical thinking skills that allow for prioritizing issues, coordinating multiple projects and problem solve
  3. Ability to interact with the public in a courteous, diplomatic, and professional manner at all times
  4. Ability to serve as a collaborative and flexible part of a team
  5. Proficiency in Microsoft Office, e-mail, and Internet applications; experience with point of sale and/or ticketing systems and/or ability to quickly learn new systems
  6. Ability to work weekends, evenings, holidays and/or outdoors as needed
  7. Ability to lift 30 lbs. and perform work that requires long periods of standing, walking to various locations throughout the Park as needed, and driving

For more information, or to apply for this job, click here.



CPC is an equal opportunity employer, committed to inclusive hiring, and dedicated to diversity in its work and on its staff. We strongly encourage candidates of all identities, experiences, orientations and communities to apply.


Safety Requirements
Establishment and maintenance of a safe work environment is the shared responsibility of this organization and employees at every level. The Conservancy will make every effort to assure a safe environment and be in compliance with federal, state, and local safety regulations.  Employees are expected to obey safety rules and to exercise caution in all their work activities.  Accordingly, employees should be aware of any hazards, which could cause an injury or accident (e.g., spills, obstacles in walkways).  If an employee discovers a potential dangerous condition, he/she should alert other employees and notify his/her supervisor immediately.


Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.  All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed