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Development Data Manager

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Job Summary:
The Development Data Manager is responsible for the maintenance and management of Raiser’s Edge (RE). This position works with staff members to respond to information requests and to enhance the value and use of the information for all development programs, including creating analytical reports to assist staff in assessing their program results. The person in this position also oversees the integration of RE constituent and gift data with other CPC systems including PaperSave, Luminate Online, Financial Edge, and ResearchPoint. The Development Data Manager collaborates closely with the Director of Membership, IT Systems Manager, Web Manager, and Assistant Controller to set business rules, maintain consistency across departments, and help all staff to maximize their use of RE. This person will lead our efforts to capture, organize, use, and analyze constituent data to achieve department and organizational objectives.

Job Description:

Data Integrity & Gift Processing

·   Protects the database credibility by maintaining the data correctness, routinely checking for errors and duplications, and maintaining other data and record-keeping standards.

·   Work with Development staff to eliminate duplications and errors, change processes that cause errors, promote data hygiene recommendations, and lead data cleanup efforts.

·   Direct and develop business rules for coding structure to maximize effective reporting.

·   Oversee the integration of Luminate Online to RE, working with key stakeholders and across departments, to establish protocols in utilizing the database.

·   Oversee all online gift processing; troubleshoot to ensure accurate financial reporting.

·   Manage data processing of mail-in contributions with PaperSave integration.

·   Collaborate with appropriate staff to create automated acknowledgements.

·   Manage database imports and global-changes.


Training & Document Policies and Procedures:

·   Create and provide RE module training for development staff (ex: special events, membership, etc.).

·   Provide strategic and on-going training for all RE users.

·   Create a Development User’s Manual that captures policies, business rules for all RE users.


Prospecting and Data Request Fulfillment:

·   Create queries and exports for various teams to support ad hoc reporting needs, mailing lists, and email-lists.


Managerial & Organizational Responsibilities:

·   Oversee the Data Coordinator to ensure the accuracy and efficiency of database imports and offline gift processing through PaperSave.

·   Ability to multi-task with several complex and demanding concurrent projects.


Position Requirements:

·   B.A. or B.S. or equivalent

·   Minimum 2-3 years experience working with fundraising in non-profits and fundraising databases

·   Proficient in Raiser’s Edge and Luminate Online

·   Proficient in Microsoft Office software

·   Detail oriented

·   Proven ability of working in a team environment

·   Experience with writing user documentation


Preferred Qualifications:

·   Experience designing and implementing business processes for capturing and using constituent information.

·   Experience working with contact management systems and understanding of CRM.

·   Experience with PaperSave, Import-O-Matic, and ResearchPoint

·   Experience with the use of data mining and reporting tools such as Crystal Reports

·   Excellent written and verbal skills

·   Project management

·   Excellent time management required

·   Advanced problem solving skills essential

For more information, or to apply for this job, click here.

CPC is an equal opportunity employer, committed to inclusive hiring, and dedicated to diversity in its work and on its staff. We strongly encourage candidates of all identities, experiences, orientations and communities to apply.

Safety Requirements
Establishment and maintenance of a safe work environment is the shared responsibility of this organization and employees at every level. The Conservancy will make every effort to assure a safe environment and be in compliance with federal, state, and local safety regulations.  Employees are expected to obey safety rules and to exercise caution in all their work activities.  Accordingly, employees should be aware of any hazards, which could cause an injury or accident (e.g., spills, obstacles in walkways).  If an employee discovers a potential dangerous condition, he/she should alert other employees and notify his/her supervisor immediately.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.  All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed