Manager of Retail
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The Manager is responsible for the supervision of the day to day operation of the retail operation and associated visitor centers and information kiosks and the implementation of all programs of work set by the Associate Director. Working under the general supervision of the Associate Director, and as part of a team that manages the Visitor Experience as a whole, the Manager is responsible for, but not limited to, staff/volunteer leadership and shift supervision, operational quality assurance, running of facilities and online store, upkeep of retail merchandise and program materials, and other administrative tasks.
Reports to: Associate Director of Retail
Department: Visitor Experience
Status: Full-time, Exempt
About the Park
Built between the years 1858 and 1873, Central Park is almost entirely man-made and considered to be a single work of art. Composed of natural elements – turf, woodlands, and water bodies, along with architectural elements, this 843-acre National Historic Landmark receives 42 million visits from over 9 million unique visitors each year. Founded in 1980, the mission of the Central Park Conservancy is to restore, manage and enhance Central Park in partnership with the public.
Summary of Essential Job Functions:
- Organize all staff and work schedules to meet daily and seasonal workloads and programs for all visitor center and kiosk locations
- Guide and give technical assistance to a team of full-time Visitor Experience staff, seasonal interns, and volunteers; demonstrating excellent visitor service, setting expectations, and coaching as needed
- Delegate and holds subordinates responsible for satisfactory performance of assignments
- Lead, coach, and develop employees and volunteers using established performance management techniques to ensure engagement and productivity
- Works in collaboration with the Associate Director in the hiring, performance reviews, and discipline of staff and volunteers; make recommendations for improvements
- Oversee safety and work training program of visitor center staff and volunteers and track individual progress and ensure requirements are met at regular intervals
- Coordinate with Park Maintenance and other CPC Departments to ensure each facility and its equipment are properly used, well-maintained, safe and clean
- Coordinate with the Public Programs Department to ensure tours and programs run smoothly, that all necessary equipment is stocked and in good order, and communications are relayed in a timely fashion
- Ensure merchandise is properly inventoried, bar-coded, displayed and stocked as needed
- Coordinate with the Volunteer Department to identify volunteer opportunities; train, coach, and develop volunteers, and monitor performance in collaboration with the volunteer department
- Coordinate with other departments within CPC on all events, programs, and general Park use
- Assist the Associate Director in the development of annual work plans and key performance indicators, measuring and reporting progress
- Work with Associate Director in the development of the annual budget and collaborate to monitor expenses throughout the year
- Inspect and monitor work to ensure compliance of organizations standards of methods and practices, safety, and other established requirements
- Inspect and upkeep visitor center safes, keys, alarms, panic buttons, radios, computers and phones according to established protocols and procedures
- Maintain the inventory and proper care of all equipment, materials, supplies and staff uniforms appropriate to support the visitor experience functions
- Use computer-based management systems for budget control, scheduling, timekeeping, and reporting.
- Oversee and maintain retail inventory and signage at all Parkwide retail locations; ensure that appropriate communication and transfers are completed as needed.
- Manage online store, including processing online sales and responding to customer inquiries; preparing and shipping transfers to off-site fulfillment house; updating graphics, text and adding new items as needed
- Maintain calendars and schedules for each facility and all staff, volunteers, and interns, ensuring programmatic preparedness and success
- Ensure accuracy and maintain inventory of signage, promotional materials, and other collateral
- Initiate the purchase of supplies, materials and other related equipment to Associate Director
- Track statistics related to visitation and cash received
- Handle visitor concerns, comments, and complaints that cannot be settled at the visitor services representative level
- Although not part of day to day tasks, the Manager may be called upon to greet visitors, answer questions, sell merchandise, facilitate programs, and perform other general visitor center operation tasks as needed and/or required
- Perform related work as assigned
- Bachelor’s Degree from accredited college in a related field; 6 years of increasingly responsible experience in retail / customer service including a minimum of 6 years in the management and supervision of others; or
- Education and/or experience equivalent to “1” above. However, all candidates must possess the 6 years of management and supervision of others
- Valid Drivers’ License that must be maintained for duration of employment
- Possess a fundamental understanding and knowledge of retail operations and visitor services using modern practices; experience in high-visitation settings is desirable.
- Ability to provide both oral and written communication that is easily understood and direct in its content
- Ability to engage in critical thinking skills that allow for prioritizing issues, coordinating multiple projects and problem solve
- Ability to interact with the public in a courteous, diplomatic, and professional manner at all times
- Ability to serve as a collaborative and flexible part of a team
- Proficiency in Microsoft Office, e-mail, and Internet applications; experience with point of sale and/or ticketing systems and/or ability to quickly learn new systems
- Ability to work weekends, evenings, holidays and/or outdoors as needed
- Ability to lift 30 lbs. and perform work that requires long periods of standing, walking to various locations throughout the Park as needed, and driving.
For more information, or to apply for this job, click here.
CPC is an equal opportunity employer, committed to inclusive hiring, and dedicated to diversity in its work and on its staff. We strongly encourage candidates of all identities, experiences, orientations and communities to apply.
Establishment and maintenance of a safe work environment is the shared responsibility of this organization and employees at every level. The Conservancy will make every effort to assure a safe environment and be in compliance with federal, state, and local safety regulations. Employees are expected to obey safety rules and to exercise caution in all their work activities. Accordingly, employees should be aware of any hazards, which could cause an injury or accident (e.g., spills, obstacles in walkways). If an employee discovers a potential dangerous condition, he/she should alert other employees and notify his/her supervisor immediately.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed