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Manager, Visitor Services Volunteers


For more information, or to apply for this job, click here.

Job Summary:
Working under the general supervision of the Associate Director of Volunteer Services, the Manager is responsible for all administrative tasks associated with volunteering for the Visitor Services Department and for implementation of all programs of work set by the Associate Director. Primary responsibilities include recruitment, training, placement and cultivation of volunteers, operational quality assurance, upkeep of program materials, and other administrative tasks.

Job Description:

Reports to: Associate Director of Volunteer Services

Department: Volunteer Department

Status:  Full-time, Non-exempt

Position: 6004


About the Park

Built between the years 1858 and 1873, Central Park is almost entirely man-made and considered to be a single work of art. Composed of natural elements – turf, woodlands, and water bodies, along with architectural elements, this 843-acre National Historic Landmark requires a unique set of skills to maintain these features to the highest standards. Founded in 1980, the mission of the Central Park Conservancy is to restore, manage and enhance Central Park in partnership with the public. 

Summary of Essential Job Functions:

Supervisory Responsibilities:

  • Interview and select volunteers for available positions in the Visitor Services Department
  • Train and place new Visitor Services volunteers, assuring volunteers understand their roles, responsibilities and expectations
  • Monitor volunteer needs and collaborate with Visitor Services staff to assure that volunteer opportunities are rewarding and effective
  • Review performance of volunteers with Associate Director and make recommendations for improvements
  • Oversee training of Visitor Services staff to maintain Park-wide best practices of volunteer supervision 

Collaboration:

  • Identify volunteer opportunities and collaborate with departments to recruit and place volunteers as appropriate
  • Collaborate with peers in other CPC departments to monitor volunteer efforts to ensure compliance of organizational standards of methods and practices, safety and other established requirements
  • Collaborate with other managers and coordinators to cultivate volunteers and develop volunteer enrichment and acknowledgement opportunities
  • Coordinate with other departments within CPC on all events, programs, and general Park use

Program Management:

  • Assist the Associate Director in the development of annual work plans and key performance indicators, measuring and reporting progress
  • Work with Associate Director in the development of the annual Volunteer Department budget and collaborate to monitor expenses throughout the year
  • Maintain the Volunteer Department hotline
  • Maintain the inventory and proper care of all materials, supplies, and volunteer uniforms appropriate to support the Visitor Services functions
  • Initiate the purchase of supplies materials and other related equipment to Associate Director
  • Contribute to regular volunteer communications 

Related Work:

  • Handle volunteer concerns, comments, and complaints that cannot be settled directly with Visitor Services Department staff
  • Other administrative tasks set forth by the Associate Director
  • Manager may be called upon to supervise volunteer individuals or groups, facilitate programs, and perform other general operations tasks as needed/required


Minimum Requirements:

  1. Bachelor’s Degree from accredited college in a related field; 6 years of increasingly responsible experience in program management, preferably in the field of volunteer administration or human resources including a minimum of 6 years in the management and supervision of others; or
  2. Education and/or experience equivalent to “1” above. However, all candidates must possess the 6 years of management and supervision of others and have demonstrated the ability to work well and collaborate with others
  3. Valid Drivers’ License that must be maintained for duration of employment
  4. Possess a fundamental understanding and knowledge of volunteer management using modern practices; experience in high-volume settings is desirable


Abilities Required:

  1. Ability to provide both oral and written communication that is easily understood and direct in its content
  2. Ability to engage in critical thinking skills that allow for prioritizing issues, coordinating multiple projects and problem solve
  3. Ability to interact with volunteers and the public in a courteous, diplomatic, and professional manner at all times
  4. Ability to serve as a collaborative and flexible part of team
  5. Proficiency in Microsoft Office, email, and internet applications
  6. Ability to work overtime, weekends and holidays as needed
  7. Ability to lift 30 lbs. and perform work that requires long periods of standing, walking to various locations throughout the Park as needed

For more information, or to apply for this job, click here.



CPC is an equal opportunity employer, committed to inclusive hiring, and dedicated to diversity in its work and on its staff. We strongly encourage candidates of all identities, experiences, orientations and communities to apply.


Safety Requirements
Establishment and maintenance of a safe work environment is the shared responsibility of this organization and employees at every level. The Conservancy will make every effort to assure a safe environment and be in compliance with federal, state, and local safety regulations.  Employees are expected to obey safety rules and to exercise caution in all their work activities.  Accordingly, employees should be aware of any hazards, which could cause an injury or accident (e.g., spills, obstacles in walkways).  If an employee discovers a potential dangerous condition, he/she should alert other employees and notify his/her supervisor immediately.


Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.  All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed