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User Support Technician


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Job Summary:
The User Support Technician provides technical support for computer users who work at the Central Park Conservancy. Responsibilities include troubleshooting hardware and software problems, installing desktop computers with standard software packages, working with office and park-based computer users to assist and enhance their computer skills, supporting basic network configuration and wide area network infrastructure. Configuring and supporting smart phones and mobile devices. Provide audio/visual setup and support in and out of house. providing support for GIS database system and providing support for a point of sale system at all retail locations within the park.

Job Description:

Reports to: Associate Director of Information Technology

Department: Information Technology

Status: Full-time/Non-Exempt

Position # 6063

Schedule: Sunday 9:00 AM - 5:00 PM, Monday-Thursday 10:00 AM - 6:00 PM

About the Park

Built between the years 1858 and 1873, Central Park is almost entirely man-made and considered to be a single work of art. Composed of natural elements – turf, woodlands, and water bodies, along with architectural elements, this 843-acre National Historic Landmark receives 42 million visits from over 9 million unique visitors each year. Founded in 1980, the mission of the Central Park Conservancy is to restore, manage and enhance Central Park in partnership with the public.

Summary of Essential Job Functions

·       Troubleshoot and solve user computer (hardware/software) related problems on-demand.

·       Setup and installation of new hardware and software at multiple sites.

·       Assist Network Administrator in set-up of computers on Wide Area Network.

·       Assist at CPC locations as needed by Associate and Director of IT.

·       Assist in maintenance of backup systems and files security (security remediation).

·       Enhance user productivity through training, workshops, and one-on-one instruction.

·       Provide emergency on-demand support and assistance to all CPC locations.

·       Provide mobile device support including, MDM (mobile device management), configuring new units.

·       Setup and install audio/visual equipment for CPC events and conferences off and on site. Knowledge of webex, Blue Jeans, and other video conference software a plus.

·       Manage and support the POS system of retail locations within the park.

·       Act as a hands-on liaison to the rest of the IT Team for any server, network or systems problems, particularly on Sundays.

Minimum Requirements

  • Bachelor’s Degree (or 2 years of work experience in user support and hardware troubleshooting)
  • Working knowledge of PC computing hardware and software through college coursework or on the job experience
  • Knowledge of major software applications including Microsoft Office suit
  • Driver’s License required

Knowledge of following applications a plus: Mac OS, ESRI, AutoCAD, audio and video equipment, Adobe Creative Suite software and web-based software.

Abilities Required

  • Ability to communicate with users in a non-threatening, non-techno jargon way
  • Ability to solve problems and adapt to a unique working environment
  • Ability to lift 30lbs

For more information, or to apply for this job, click here.



CPC is an equal opportunity employer, committed to inclusive hiring, and dedicated to diversity in its work and on its staff. We strongly encourage candidates of all identities, experiences, orientations and communities to apply.


Safety Requirements
Establishment and maintenance of a safe work environment is the shared responsibility of this organization and employees at every level. The Conservancy will make every effort to assure a safe environment and be in compliance with federal, state, and local safety regulations.  Employees are expected to obey safety rules and to exercise caution in all their work activities.  Accordingly, employees should be aware of any hazards, which could cause an injury or accident (e.g., spills, obstacles in walkways).  If an employee discovers a potential dangerous condition, he/she should alert other employees and notify his/her supervisor immediately.


Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.  All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed