How do I contact Customer Service?
By phone: 212-794-6564 weekdays, between 10:00 am and 5:00 pm.
By email: firstname.lastname@example.org
When will my order be shipped?
In-stock items are usually shipped within three to five business days after receipt of order. Please allow two weeks for delivery.
Will I receive an order confirmation?. When your order has shipped, you will receive an email indicating the status of your order, date shipped, tracking information, and items not shipped. The email will include instructions on how to use the tracking numbers provided. If you do not receive a confirmation email in three to five businessdays or are having trouble tracking your order, please call 212-794-6564 weekdays, between 10:00 am and 5:00 pm.
Will I be notified if items in my order are not in stock?
Currently we are only accepting orders for items that are in stock. If we cannot fill part of your order it will be noted on your packing slip and credited to your credit card account.
How much are the shipping and handling charges?
Standard shipping and handling charges are based on the merchandise total according to the following table:
* Includes Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, and APO/FPO addresses. Orders to addresses outside the continental U.S. are shipped via the U.S. Postal Service and may require longer shipping times.
How are orders shipped?
Packages are shipped within the continental United States using United Parcel Service, Federal Express, and the U.S. Postal Service. Orders to addresses outside the continental U.S. are shipped via the U.S. Postal Service and may require longer shipping times: Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands and APO/FPO addresses.
Do you accept orders via phone, mail or fax?
At this time, we are not accepting orders via phone, mail or fax.
Do you accept international orders?
We welcome international orders, but shipping costs to some locations can be prohibitive. We would be happy to check on shipping costs to your location. To receive a price quote, please email email@example.com.
What is your return and exchange policy?
Your satisfaction is important to us. If you receive an incorrect or damaged order, you may return it for a refund, replacement or exchange within 30 days of receiving your order. You will need to send the item to be returned to this address:
C/O Karol Media
375 Stewart Rd
Wilkes-Barre, PA 18706
Please include your packing slip with the returned items. If you wish to replace a damaged item or exchange it for a different size, please indicate this on the packing slip. If you have any questions about returning or exchanging an item, please call 212-794-6564 weekdays, between 10:00 am and 5:00 pm.
Can I purchase these items in the Park?
Yes, Central Park merchandise is also available at the Dairy Visitor Center & Gift Shop. Limited selections are available at Belvedere Castle and the Charles A. Dana Discovery Center. Please visit our Visitor Center page [LINK] for locations and hours of operation.