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When will my order be shipped?
In-stock items are usually shipped within 3 to 5 business days after receipt of order. Please allow 2 weeks for delivery. |
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Will I receive an order confirmation?
An e-mail will be sent with tracking information when your items have been shipped. If you do not receive a confirmation e-mail in 3 to 5 business days, please call 212-310-6667 weekdays, between 9:00 am 5:00 pm. |
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Can I track my order?
When your order is shipped, you will receive an e-mail indicating the status of your order, including date shipped, tracking information, and items not shipped. The e-mail will include instructions on how to use the tracking numbers provided. If you are having problems tracking your order, please call 212-310-6667 weekdays, between 9:00 am 5:00 pm. |
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Will I be notified if items in my order are not in stock?
Currently we are only accepting orders for items that are in stock. If we cannot fill part of your order it will be noted on your packing slip and credited to your credit card account. |
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How much are the shipping and handling charges?
Standard shipping and handling charges are based on the merchandise total according to the following table:
* Includes Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, and APO/FPO addresses. Orders to addresses outside the continental U.S. are shipped via the U.S. Postal Service and may require longer shipping times. |
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How are orders shipped?
Packages are shipped within the continental United States using United Parcel Service, Federal Express, and the U.S. Postal Service. Orders to addresses outside the continental U.S. are shipped via the U.S. Postal Service and may require longer shipping times: Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, and APO/FPO addresses. |
Can orders be placed by phone?
To shop by phone, please call 212-310-6667 weekdays, between 9:00 am 5:00 pm. Please have item names and numbers ready when calling. |
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Do you accept orders via mail or fax?
At this time, we are not accepting orders via mail or fax. |
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International Orders: How can I order from the Central Park Conservancy’s online store?
We welcome international orders. To place orders for delivery outside of the U.S., please call +1 212-310-6667 or e-mail store@centralparknyc.org. |
What is your return and exchange policy?
Your satisfaction is important to us. If you receive an incorrect or damaged order, you may return it for a refund, replacement, or exchange within 30 days of receiving your order. You will need to send the item to be returned to this address:
CPC Store
C/O Karol Media
375 Stewart Rd
Wilkes-Barre, PA 18706
Please include your packing slip with the returned items. If you wish to replace a damaged item or exchange it for a different size, please indicate this on the packing slip. If you have any questions about returning or exchanging an item, please call 212-310-6667 weekdays, between 9:00 am 5:00 pm. |
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Can I purchase these items in the Park?
You may also visit the Dairy Visitor Center & Gift Shop, located inside the Park at East 65th Street, just off the East Drive. The Dairy is open Tuesday through Sunday from 10:00 am to 5:00 pm. |
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To Contact Customer Service:
By phone: 212-310-6667 weekdays, between 9:00 am 5:00 pm.
By e-mail: store@centralparknyc.org |
