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  • Official Caretakers of Central Park

Tour Policies


Tour Check-in
Please arrive at the meeting location 15 minutes before the start of the tour to allow time for check-in. Out of consideration for other guests we cannot accommodate those arriving after the start time. If you are able, please bring your printed ticket(s) to the tour (ticketed tours only).

Refunds/Exchanges
Ticket sales are final. We are unable to process refunds or exchanges if you are unable to attend the tour for which you have tickets. If a tour is cancelled due to weather, we will be happy to exchange your ticket for a comparable tour in the future. Please contact us to exchange your cancelled tour (tours@centralparknyc.org).

Weather Cancellation
Tours take place rain or shine, except in extreme weather conditions. Extreme weather conditions include heavy rain, sustained winds of 30 mph or more, heavy snowstorms, wind chill below 25 degrees Fahrenheit, or heat index above 95 degrees Fahrenheit.

We attempt to make weather cancellations as far in advance as possible. If you have purchased a ticket for a tour, we will notify you by email that the tour has been cancelled. Weather updates for all tours will be listed on the specific event listing and our calendar (centralparknyc.org/events).