Tour Policies

What is the difference between free tours and paid tours?
Free tours can be reserved in advance or joined on a first-come-first-served basis. Free tours often fill to capacity, so advanced registration is suggested. Paid tours are smaller, more intimate experiences that cover a diverse range of topics.

Why am I limited to purchasing nine tickets per tour?
Groups of ten or more must schedule a Group Tour. Group Tours should be scheduled at least three weeks in advance.

Do you offer special pricing for children, students, or seniors?
We offer discounted tickets to Central Park Conservancy members and children under six are free; we do not have special pricing for children, students, or seniors. Additional discounts are available when booking group tours.

Are children welcome on your tours?
Children are welcome on all Central Park Conservancy tours, but unless otherwise noted, our tours are recommended for teens and adults. We have a number of family-focused Discovery Walks best suited for younger visitors.

How do I use my Central Park Conservancy Member Discount?
Your membership card has a code on the front (a word and number). When you check out, enter this code into the Discount Code box and click Apply. If you're not a Conservancy Member and would like to join, visit our membership page or call 212.446.2244.

I am having trouble processing my ticket purchase. Can someone help me?
For immediate assistance on tour ticket purchases, please contact us at 212.776.1066 (Monday through Friday from 9:00 am – 5:00 pm, excluding holidays), or 212.794.6564 (weekends from 10:00 am – 5:00 pm).

Do I need to bring my ticket confirmation to check in?
Please arrive at the meeting location 15 minutes before the start of the tour to allow time for check-in. You do not need to bring your printed ticket. Out of consideration for other guests, we cannot accommodate those arriving after the start time.

How will I know if a tour has been canceled?
Tours take place rain or shine. In some weather conditions, a tour may be canceled. We attempt to make weather cancelations as far in advance as possible. If you have reserved a ticket for a tour, we will notify you by email that the tour has been canceled. Whether attending a free or ticketed tour, guests are encouraged to check cancelations on our calendar before leaving for a tour.

Are refunds available?
Ticket sales are final. We are unable to process refunds or exchanges if you are unable to attend the tour for which you have tickets. If a tour is canceled due to weather, we will be happy to exchange your ticket for a comparable tour in the future. Please email us at [email protected] to exchange your canceled tour tickets.

Are dogs allowed on tours?
Well-behaved, leashed dogs are welcome on our tours, with the exception of The Hallett Nature Sanctuary and Pond Tour or our Discovery Walks for Families. In addition, dogs are not allowed inside Visitor Centers, where you would check in for most ticketed tours.

Hound Hikes are Official Central Park Tours for Conservancy Members and their dogs. If you're not a Conservancy Member and would like to join, visit our membership page or call 212.446.2244.

Are your tours accessible?
The easiest tours to traverse (least stairs and inclines) are the Iconic Views of Central Park Tour, Heart of the Park Tour, and Conservatory Garden (offered seasonally). Brief notes on the terrain are included in all tour descriptions. If you are not sure if a tour is right for you, we recommend contacting us before purchasing a ticket or arriving for a free tour at [email protected].

Audio enhancement equipment and a limited number of hearing loops are available on the Iconic Views of Central Park Tour. A hearing loop can be requested with ticket purchase. Equipment may also be available on some seasonal tours, which will be noted on the tour's description.

Group walking tours can be designed to meet the needs for accessibility in many cases. Learn more about these options.

For all other inquiries, please email [email protected].

Do you offer tours in other languages?
All public tours are given in English; however, we do offer private group tours in Spanish, French, and Italian. Please see the Group Tour page for available offerings.