Frequently Asked Questions

What safety measures has the Central Park Conservancy put in place to limit the spread of COVID-19 during its programs and tours?

What are my options if I don’t want to follow the Central Park Conservancy’s COVID-19 health and safety protocols?

What should I do if I experience COVID-19 symptoms, test positive, or have been in close contact with someone else who tests positive prior to my tour?

How do I request a raincheck or refund due to COVID-19?

What should I do if I or a member of my party tests positive for COVID-19 after attending a tour/program?

What if another participant on my tour/program tests positive for COVID-19 within 48 hours after my experience?

What if I don’t want my contact details to be saved for contact tracing?

Can you guarantee I won’t be exposed to COVID-19 on your tours and programs?

Do you offer audio equipment for tours and programs?

What age groups are appropriate for tours?

What happens if it’s raining on the day of my program or tour?

How will I know if a program or tour has been canceled?

What happens if I can no longer attend the program or tour I booked?

Do you offer special pricing for members, children, students, or seniors?

How do I use my Central Park Conservancy member discount?

Is my credit card transaction secure?

I am having trouble completing my transaction. Can someone help me?

When should I arrive for my tour?

Do I need to bring my ticket confirmation to my tour in order to check in?

How do I book a private or group tour?

Are dogs allowed on tours/at programs?

Do you offer accessible tours and programs?

What safety measures has the Central Park Conservancy put in place to limit the spread of COVID-19 during its programs and tours?

Visitor and staff health and safety are our number one priority. We are following recommended guidelines from the Center for Disease Control and Prevention, New York State and New York City to ensure a pleasurable and safe experience for all. Central Park Conservancy safety protocols include:

  • Limiting tours to 10 participants; 6 where space is more limited.
  • Mandatory mask wearing by Central Park Conservancy staff and participants throughout the entire duration of the tour/program. Masks must fully cover the nose and mouth.
  • Tours have been configured to allow six feet of social distance from other participants, Conservancy staff, and general Park visitors.
  • Audio equipment is available free of charge on all tours and includes complimentary, disposable earphones for use.

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What are my options if I don’t want to follow the Central Park Conservancy’s COVID-19 health and safety protocols?

For the safety and enjoyment of our community, participants who do not follow these health and safety protocols or who engage in verbal or physical harassment, display discriminatory or threatening behavior, or interfere with the tours/programs, will be asked to leave and will not be entitled to a refund.

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What should I do if I experience COVID-19 symptoms, test positive, or have been in close contact with someone else who tests positive prior to my tour?

Stay home if you experience COVID-19 symptoms (i.e. loss of taste/smell, shortness of breath, fever, cough, etc.), have tested positive for COVID-19 in the 14 days prior to your tour/program, and/or been in close contact with someone else who tested positive with COVID-19 in the 14 days prior to your tour.

The Central Park Conservancy will issue a raincheck for a future tour or offer you a refund if the program isn’t scheduled to be repeated.

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How do I request a raincheck or refund due to COVID-19?

Email [email protected] with your confirmation details within one week of missing your tour or program. Requests made after one week will not be honored.

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What should I do if I or a member of my party tests positive for COVID-19 after attending a tour/program?

Contact [email protected] immediately if you test positive for COVID-19 within 48 hours of attending a tour or program.

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What if another participant on my tour/program tests positive for COVID-19 within 48 hours after my experience?

The Central Park Conservancy is collecting contact tracing details for all participants and will share these details with NYC Test & Trace Corps to contact you in the event you’re exposed to COVID-19 on one of our tours or programs.

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What if I don’t want my contact details to be saved for contact tracing?

Contact [email protected] if you have privacy concerns related to allowing the Central Park Conservancy temporarily retaining your contact details for this purpose.

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Can you guarantee I won’t be exposed to COVID-19 on your tours and programs?

Despite the health and safety protocols we’ve put into place, we are unable to guarantee you won’t be exposed to COVID-19. In booking a tour or program with the Central Park Conservancy you voluntarily assume this risk and release the Conservancy of all liability.

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Do you offer audio equipment for tours and programs?

Audio equipment is available free of charge on all tours and some specialty programs. Staff members will provide single-use, disposable ear buds, or you’re welcome to use your own.

Hearing loops are also available and may be requested free of charge during the registration process or by emailing [email protected] at least 24 hours in advance.

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What age groups are appropriate for tours?

Unless otherwise noted, most tours are recommended for visitors ages 12 and up. Learn about family-friendly opportunities on our Discovery Walks page.

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What happens if it’s raining on the day of my program or tour?

Programs and tours take place rain or shine but may be canceled due to severe weather conditions. Rainchecks will be offered if the Central Park Conservancy cancels a tour; refunds will be offered for programs that can’t be rescheduled.

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How will I know if a program or tour has been canceled?

Program and tour cancellations are communicated via email to the individual that purchased the tickets. Guests are encouraged to check for cancellations on our program calendar prior to arriving at Central Park.

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What happens if I can no longer attend the program or tour I booked?

All programs and tours are final sale, unless:

  • they are canceled by the Central Park Conservancy due to severe weather conditions
  • you or a member of your party tests positive for COVID-19, has been in close proximity to someone who has tested positive for COVID-19, and/or experienced COVID-19 symptoms (i.e. loss of taste/smell, shortness of breath, fever, cough, etc.) in the 14 days prior to the program or tour

In these instances, guests will receive a raincheck or refund if the program or tour is unable to be rescheduled.

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Do you offer special pricing for members, children, students, or seniors?

Central Park Conservancy members receive discounts on all tours; we do not offer special pricing for children, students, or seniors.

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How do I use my Central Park Conservancy member discount?

Your membership card has a code on the front, including letters and numbers. When you check out, enter this code into the Discount Code box and click “Apply.” Contact [email protected] if you need assistance finding your membership discount code.

Interested in becoming a Central Park Conservancy member? Purchase a membership when you check out and attend your first tour for free! Visit our Central Park Conservancy membership page to find out more.

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Is my credit card transaction secure?

Yes. Your ticket purchase goes through an SSL (Secure Sockets Layer). SSLs use encryption to keep user data secure, authenticate the identity of websites, and stop attackers from tampering with Internet communications.

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I am having trouble completing my transaction. Can someone help me?

Email [email protected] for assistance with your purchase.

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When should I arrive for my tour?

Plan to arrive 15 minutes prior to your tour time to check in with staff. Unfortunately, we cannot accommodate late arrivals.

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Do I need to bring my ticket confirmation to my tour in order to check in?

You do not need to bring your printed ticket. Staff will check you in electronically on arrival.

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How do I book a private or group tour?

We’re happy to accommodate private tours pending staff availability. Learn about and book private tours by visiting our Private Tour page.

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Are dogs allowed on tours/at programs?

With the exception of certified service animals, dogs and other pets are not allowed on Central Park Conservancy tours or at our programs.

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Do you offer accessible tours and programs?

All tour descriptions include terrain details to help visitors identify which options are best suited to their needs. Please email [email protected] if you’d like to speak to a staff member about these options.

Audio enhancement equipment is available free of charge for all tours and some programs, where possible.

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